ZiNGO DIGITAL DENTAL LAB  Terms & Payment Policy

Contact: hello@zingodental.com

Phone: +1 224 434 40 40

Address: 2501 Chatham Rd #5793, Springfield, IL 62704, United States

 

1. Acceptance of Terms

By submitting a case, sending digital files, or requesting services from ZiNGO Digital Dental Lab, the doctor, clinic, or dental practice agrees to these Lab Terms & Payment Policy.

ZiNGO operates as a digital dental laboratory. Cases are accepted through digital scanner workflows. STL is the preferred production format; PLY, OBJ, and other compatible digital formats may be accepted when compatible and approved by the lab.

 

2. Digital-Only Case Submission

ZiNGO accepts digital case submissions only.

Accepted digital files may include STL, PLY, OBJ, or other compatible digital formats when approved by the lab. STL is preferred for production. PLY and OBJ files may be accepted when compatible and lab-approved, including when color or texture data is useful.

ZiNGO does not accept physical impressions, stone models, physical bite registrations, or mailed physical case materials as a standard workflow.

If additional digital information or a different compatible file format is needed, the lab may request STL files, updated digital files, digital bite information, photos, shade information, implant details, or other digital case records before production begins. ZiNGO may place a case on hold if submitted files are incomplete, incompatible, corrupted, or unsuitable for fabrication.

 

3. Prescriptions and Clinical Responsibility

All restorations and dental devices are fabricated according to the doctor’s prescription, written instructions, and submitted digital case records.

The doctor or clinic is responsible for all clinical decisions, including but not limited to:

• case diagnosis and treatment planning;

• tooth preparation design and quality;

• margin accuracy;

• bite and occlusion records;

• shade selection;

• implant system and component selection;

• clinical seating and final adjustment;

• verification of the restoration in the patient’s mouth.

ZiNGO is responsible for fabricating the restoration or device according to the submitted digital files, prescription, and lab-approved workflow.

 

4. Case Intake and Required Information

A case is considered received only when ZiNGO has access to the required digital files and case instructions.

Required information may include:

• doctor and clinic information;

• patient name or initials;

• Rx / prescription instructions;

• tooth number or unit number;

• service type;

• shade;

• due date request;

• digital STL files preferred; PLY / OBJ or other compatible digital files when approved by the lab;

• digital bite information when needed;

• implant system, platform, connection, Ti-base, scan body, or component details when applicable.

If information is missing, unclear, or clinically inconsistent, the case may be placed on hold until clarified. Turnaround time may be adjusted accordingly.

 

5. Turnaround Time

Turnaround times are estimates and begin only after the case is fully received with all required digital files and instructions.

Cases placed on hold due to missing information, unclear instructions, missing implant details, file issues, or doctor/clinic approval delays may have adjusted delivery timelines.

Rush service may be available at the lab’s discretion and may be subject to additional fees.

 

6. Pricing

Pricing is based on ZiNGO’s current price list, clinic-specific price list, or written agreement with the doctor or clinic.

Each unit or service is billed according to the prescription and accepted case details.

Additional charges may apply for:

• rush service;

• special requests;

• shipping or courier service;

• additional design work;

• non-warranty remakes;

• case changes after production has started;

• additional components or materials.

Prices may be updated from time to time. Continued use of ZiNGO’s services after updated pricing is provided or posted constitutes acceptance of the updated pricing.

 

7. Billing Schedule and Payment Terms

ZiNGO may issue invoices per case or as part of a consolidated monthly billing statement, depending on the clinic’s account setup.

For standard monthly billing, ZiNGO issues a consolidated monthly statement for completed and delivered cases from the prior billing period, unless otherwise agreed in writing.

Standard payment terms are Net 30 from the invoice date.

Alternative payment arrangements may be offered to approved accounts at ZiNGO’s discretion.

Accepted payment methods may include ACH, check, credit card, or other approved payment methods.

Credit card processing fees may apply where permitted.

 

8. Past Due Accounts and Service Hold

Accounts that become past due may be placed on service hold.

While an account is on hold, ZiNGO may pause:

• acceptance of new cases;

• production of active cases;

• shipment of completed cases;

• access to extended payment terms.

Service may resume once the past due balance is resolved or a payment arrangement is approved by ZiNGO.

 

9. Shipping and Delivery

Shipping method is determined by the clinic’s preference or ZiNGO’s standard shipping method, unless otherwise agreed.

Shipping, courier, or delivery fees may be billed separately.

Risk of loss transfers to the carrier upon shipment, unless otherwise required by law or agreed in writing.

 

10. Quality Guarantee

ZiNGO stands behind the work it delivers.

30-Day No-Hassle Remake Policy

ZiNGO provides one complimentary remake per affected unit or eligible restoration within 30 days of delivery for eligible lab-related issues, subject to case review and ZiNGO’s warranty terms.

To help ensure an accurate remake, ZiNGO may request:

• a brief clinical note;

• photos;

• updated STL files or other compatible digital files;

• updated digital bite information;

• shade clarification;

• implant or component information;

• return of the original restoration when possible.

Every remake request is handled quickly, professionally, and without unnecessary debate. Our goal is to support the doctor, protect the patient experience, and continuously improve our quality standards.

Additional remakes are reviewed case by case.

 

11. Limited Laboratory Warranty

ZiNGO provides a limited laboratory warranty on eligible final fixed restorations against manufacturing defects and material failure under normal clinical use. The coverage period depends on the restoration type, as set out below. Each warranty is limited to remake, repair, replacement, or credit up to the original lab fee paid for the affected unit, at ZiNGO’s discretion. Warranty coverage begins on the date of delivery, unless a verified placement date is provided by the treating dental office. All warranties apply to the treating dental office/client account only, are not direct patient warranties, are non-transferable, and require the account to be in good financial standing with ZiNGO.

Lifetime Limited Warranty

Applies for the life of the patient originally receiving the restoration to eligible monolithic (full-contour) zirconia restorations, beginning on the date of delivery unless a verified placement date is provided by the treating dental office, including:

• Monolithic Zirconia Crown;

• Monolithic Zirconia Bridge;

• Monolithic Zirconia Implant Crown;

• Screw-Retained Monolithic Zirconia Implant Crown;

• Monolithic Zirconia Crown on Ti Base.

10-Year Limited Warranty

Applies for ten (10) years to eligible esthetic, layered, and glass-ceramic restorations, beginning on the date of delivery unless a verified placement date is provided by the treating dental office, including:

• Layered (multilayer) zirconia and hand-characterized restorations;

• Lithium Disilicate Crown / e.max;

• Inlay / Onlay;

• Milled CoCr Implant Bar;

• Zirconia Custom Abutment.

 

12. Items Not Covered by the Limited Laboratory Warranty

The Lifetime and 10-Year Limited Warranties do not apply to temporary, planning, diagnostic, or accessory items, including but not limited to:

• PMMA Temporary Crown;

• Wax-Up;

• 3D Printed Model;

• Silicone Matrix;

• Implant Verification Jig;

• Titanium Anodization;

• temporary or provisional restorations;

• diagnostic or planning items.

 

13. Warranty Exclusions

The 30-Day No-Hassle Remake Policy and the Lifetime and 10-Year Limited Warranties do not cover issues caused by:

• inaccurate or incomplete digital files;

• incorrect or missing bite information;

• changes in preparation, margins, occlusion, or tooth position after scanning;

• incorrect shade selection by the clinic or patient;

• clinical seating or adjustment issues not related to lab fabrication;

• cementation or bonding failure unrelated to lab fabrication;

• trauma, accident, misuse, or neglect;

• normal wear;

• parafunction, bruxism, or clenching without appropriate protection;

• caries, periodontal disease, endodontic changes, or biological changes;

• implant/component incompatibility;

• non-standard implant components supplied or selected by the clinic;

• case changes requested after production;

• remakes performed by another laboratory;

• loss or damage after delivery;

• failure to provide requested digital information, photos, or original restoration when needed for review.

 

14. Implant Cases and Components

For implant cases, the clinic must provide complete and accurate implant information, including system, platform, connection, scan body, Ti-base, abutment, screw, and component details when applicable.

If implant components are selected or supplied by the clinic, the clinic is responsible for compatibility, authenticity, condition, and clinical suitability.

ZiNGO is not responsible for failures caused by inaccurate implant information, incompatible components, non-standard components, worn components, or incorrect clinical use.

 

15. Cancellations and Case Changes

If a case is cancelled or changed before production begins, no production fee may apply.

If a case is cancelled or changed after design, milling, printing, sintering, finishing, staining, glazing, or other production steps have started, ZiNGO may bill in full or in part depending on the production stage, material use, and labor already completed.

 

16. Digital Files and Case Records

Digital files submitted to ZiNGO are used for fabrication, communication, quality control, compliance, and operational recordkeeping.

ZiNGO may retain digital case files, design files, production records, photos, invoices, and communication records for operational, quality, business, and compliance purposes.

The clinic should avoid unnecessary patient-identifying information in file names when possible.

 

17. Confidentiality and Patient Information

ZiNGO uses submitted case information only for providing dental laboratory services, case communication, billing, quality control, compliance, and operational recordkeeping.

The clinic should limit patient-identifying information to what is reasonably necessary for the case. When possible, patient initials or case identifiers should be used instead of full patient names.

If patient information is submitted, the doctor or clinic confirms that it is authorized to share the information with ZiNGO for treatment, payment, and healthcare operations purposes.

ZiNGO will maintain reasonable administrative, technical, and physical safeguards to protect submitted case information.

 

18. Doctor Portal and Case Tracking

ZiNGO may provide access to a doctor portal or digital case tracking system.

Portal information is provided for convenience and communication purposes. In the event of a discrepancy between portal information and ZiNGO’s internal records, invoices, or written communications, ZiNGO’s internal records and official invoices control.

Doctors and clinics are responsible for protecting their portal login credentials and notifying ZiNGO promptly of any unauthorized access.

 

19. Limitation of Liability

To the maximum extent permitted by law, ZiNGO’s liability is limited to remake, repair, replacement, or credit up to the original lab fee paid for the affected case or unit.

ZiNGO is not responsible for indirect, incidental, special, or consequential damages, including but not limited to chair time, clinical fees, patient refunds, lost revenue, lost profits, or costs charged by another laboratory.

 

20. No Clinical Advice

ZiNGO provides dental laboratory services only.

ZiNGO does not diagnose, prescribe treatment, make clinical decisions, or provide dental care to patients. All clinical decisions remain the responsibility of the treating doctor.

 

21. Updates to Terms

ZiNGO may update these Lab Terms & Payment Policy from time to time.

The current version will be posted on the ZiNGO website or provided upon request. Continued use of ZiNGO’s services after updated Terms are posted or provided constitutes acceptance of the updated Terms.

 

22. Governing Law

These Terms are governed by the laws of the State of Illinois, unless otherwise required by applicable law.